Refund & Replacement Policy
We want you to receive the correct product in good condition. Please review the conditions below before ordering.
7-Day Return / Replacement Window
Contact us within 7 days of delivery if your item is eligible for a return or replacement. Items should be unused, in original condition and in their original packaging.
Wrong or Damaged Item
If you receive the wrong product or an item arrives damaged, contact us as soon as possible with your order number and clear photos/videos of the item and packaging. We will review the case and arrange the appropriate replacement or resolution.
Change of Mind
For a change-of-mind return, the product must be unused and in original packaging. Return eligibility is subject to inspection when received.
Non-Returnable Conditions
- Used, installed or visibly worn products
- Products returned without original packaging where packaging is required for resale
- Damage caused after delivery by misuse, installation or modification
How to Request a Return
Message our WhatsApp support with your order number, the reason for the request and clear photos/videos where relevant. We will confirm the next steps.
Refunds
Where a refund is approved, the available refund method and timing will be confirmed with you based on the payment method used for the order.
For any question about eligibility, contact us before sending an item back so we can provide the correct return instructions.